In retail, there are times when a customer requests a return or exchange but cannot provide the original sale receipt or sale ID, or the sale was performed out of the current POS. In Lightspeed X Series, you can still process such transactions using the Ad-hoc feature.
This guide walks you through the steps to perform a return or exchange without an original sale reference, ensuring smooth customer service and accurate record-keeping.
In this article, we'll delve into what ad-hoc refunds are and how they can be utilized within the Lightspeed R Series system. Ad-hoc refunds play a crucial role in retail operations, offering flexibility and efficiency in handling customer ...
In retail, customers sometimes wish to exchange a product instead of returning it for a refund. The Exchange function in the Lightspeed X Series allows you to process these transactions easily within the register. This ensures accurate sales records, ...
Refunding and exchanging on your iPad You can issue refunds or process exchanges either by finding the original sales transaction and refunding it (refund by reference), or by creating a new sale and converting it to a refund (an ad hoc refund). ...
A well-designed receipt not only serves as a proof of purchase but also enhances the customer experience by reflecting your brand’s identity. By the end of this guide, you'll be able to easily customize the receipt template to include your logo, ...
Layby sales, allow customers to reserve items with a deposit and pay the balance over time. In Lightspeed X Series, you can easily set up and manage layby sales to provide this convenient option to your customers. Layby sales can be a valuable tool ...