Why can't I delete a product?

Why can't I delete a product?

Why can't I delete a product?

Question

Cannot delete a product or the edit product page give an error "A problem occurred while saving. Please fix the errors and try again" when you try to delete a product?

Setup

  • Vend for Mac and PC 

Answer

The products cannot be deleted if a product or a variant is a part of:

  • Open/sent Stock Order and Stock Transfer
  • Open Stock Return
  • An open or in progress Inventory Count
  • Parked, open Layby or On-account sale
  • Any composite product as a component

You will need to close off any open consignment (Stock Order/Transfer, Stock Returns and Inventory Count), delete any composite product and complete or void any open sale that contains the product you wish to delete.

    • Related Articles

    • Product Groups

      Product Groups can be used to used to group sales reporting by the types of products you are selling. Every product you create can be given a Group (e.g. Raw materials, Beer, Wine, Spirits, Bolts etc). If you are importing product details using the ...

    • Creating a Product Sheet

      To Create your Product CSV Download a template:  Download the template from the google drive folder ‘Data’ created for you by Cloudscape Technologies. You can also download the template from your Vend account, under the import products option. You ...

    • How to Bulk Edit Product Tags in Vend

      Sometimes you may need to update the tags on multiple products, and while you can always go to each unique item in Vend and add the tags there, it can be helpful to do it all in one go. The fastest way to do this is to use a CSV import. Important: If ...

    • How do I Create a Product List for Vend using a CSV?

      You can add your products into the app one-by-one, or you can use our handy CSV import feature to add your products in one list. To learn how to do this, follow the instructions below: Note: Editing existing products? Click here to learn how. Before ...

    • Why don’t my Sales and Payments match in Register Closures?

      Why don’t my Sales and Payments match in Register Closures? Why don’t my Sales and Payments match in Register Closures? A very common question that comes to Vend Support is why sales and payments in Register Closures don’t match. It is actually very ...