Back-end
Setting up your Quick Keys for Mac and PC
Important: If you are using the Vend sell screen on Mac or PC, make sure you setup your Quick Keys using the following guide. Creating your Quick Keys layout Adding products to your Quick Keys Layout Managing existing Quick Keys layouts Enabling and ...
Setting receipt template
Vend uses Receipt Templates so we know what information to put on your receipt, and how to format it so that it will print nicely on your receipt printer. Before setting up your receipt template, you'll need the following information: What type of ...
Adding and Editing Suppliers
Suppliers are a feature that can help to streamline your ordering process, and to make tracking products in a group much more simply and easy. Also, Suppliers can be used to add a standard markup to any products bought from them to speed up pricing ...
Adding a new user or staff member to Vend
To set up a new user in Vend: 1. Click Setup -> Users 2. Once here, click the Add user button above the user list: 3. Fill in the User Details: Username: This will be the name your user will use to login to Vend. Display Name: This will be the name ...
Adding a customer to Vend
We offer three ways to create new customers from within Vend, via the Sell Screen, via Customers or via a CSV Import. We'll cover off creation via the Sell Customers Screen in this article. For more information on importing customers check out this ...
Setting Up and Using Loyalty in Vend
What is it? Vend Loyalty is a system where your customers earn dollars to spend in your store with every purchase they make. It's designed to be as simple as possible for you and your customers. This means no points. No buy 9, get 10th free. Simple ...
Importing Customers in a CSV file
When setting up a new Vend system, customers can easily be imported as a CSV file. This means you can transfer customers from an existing system (such as MYOB, Outlook or Sharepoint), by exporting them from that system as a spreadsheet or CSV, ...
Adding a New Outlet
For a business with more than one store, or with a warehouse, setting up additional outlets helps you to manage your inventory and track your sales effectively. Why should I set up more outlets rather than registers? When you set up your store's ...
Adding and Removing Registers
If you want to use Vend on an additional device, you'll need to add a new register. To do this, navigate to the Setup tab and click on Outlets and Registers. Once here, click on the Add a register button within an existing outlet or create a new ...
Multi Outlet Time Zones
Important: Multi outlet time zones will only work with the new sell screen for Mac and PCand the iPad Register app. Previously in Vend, you were only able to specify a single timezone for an account. This made it difficult for retailers, who have ...
How do I Create a Product List for Vend using a CSV?
You can add your products into the app one-by-one, or you can use our handy CSV import feature to add your products in one list. To learn how to do this, follow the instructions below: Note: Editing existing products? Click here to learn how. Before ...
How do I add products into Vend?
Setting up your products correctly can be crucial to the success of your store. A correct product setup can mean a speedier sales proccess, more accurate reporting and easy migration to Vend Ecommerce. A product in Vend is made up of a number of ...
Creating a Product Sheet
To Create your Product CSV Download a template: Download the template from the google drive folder ‘Data’ created for you by Cloudscape Technologies. You can also download the template from your Vend account, under the import products option. You ...
Importing a product sheet
Once you have created your Vend product CSV, you'll need to import it into your store. Vend's CSV checker will look for some of the most common import errors in your CSV file before it imports into your store. 1. To validate and import your product ...
VIDEO | Importing Composite Products via CSV | Vend U
A video on 'Importing Composite Products via CSV'. Link: https://www.youtube.com/watch?v=keHVJ8sp_oQ
How do I export my product list?
How do I export my product list? To export your store's product list, navigate to the 'Products' tab in the sidebar. Your entire product list will be shown here. However, if you only want to export selected items you have the option to filter your ...
Creating a PO Sheet
Getting Started Before you start, you’ll need to have some information ready: The SKUS, handles, supply price and inventory count of the products which can be copied over from the Product sheet. Creating a PO CSV Creating a PO CSV Importing your PO ...
PO Sheet Import Guide
Once you have created your Vend PO CSV, you'll need to import it into your store. 1. To place an order or do an initial stock upload, you must first navigate to Products -> Stock control in the sidebar and then select the Order Stock button. Once ...
General Setup
General setup allows you configure your Vend account to suit your retail operation. Store Settings Store Name This is where the full name of the store should be added for receipt printing and emails from the system. Private URL This is your store ...
Inactive and Deleted Products in Vend
A product in Vend can be made inactive or deleted via the Product page. This article talks you through how to make a product inactive or delete a product in Vend. Make a Product Inactive There are some situations where you may need to work with a ...
Removing Outlets and Registers - VEND
MANDATORY: Please read the following before deleting an outlet or register: Things you should know about deleting outlets and registers **If you have registers assigned under an outlet you need to delete the registers first then move on to deleting ...
Deleting Users in Vend
When you delete a user in Vend, you are permanently deleting the personal data relating to that user and then suppressing any further processing against that deleted user’s profile. For any content (e.g. sales, reports) previously associated with a ...
Cash Management in Vend
Before Getting Started There are a few important things to know about Vend's Cash Management feature. Cash management is automatically enabled for each of the registers you want to use it on. If you integrate with Xero and are looking to set up cash ...
How to change my Vend plan?
How to change my Vend plan? Important Note: You can change your pricing plan, either by upgrading or downsizing, at any time. For simplicity, it is easiest to change your plan at the end of your billing cycle (monthly or annually). If you change ...
Why don’t my Sales and Payments match in Register Closures?
Why don’t my Sales and Payments match in Register Closures? Why don’t my Sales and Payments match in Register Closures? A very common question that comes to Vend Support is why sales and payments in Register Closures don’t match. It is actually very ...
Before you get Started
Before you start, you’ll need to have some information ready: The names of your products, and the different versions, like sizes, colors, and flavors. Retail prices of your products. These are tax exclusive prices if your store displays prices ...