How to rectify Xero when Vend register is closed or opened with the wrong amount
Sometimes there may a mistake when entering the opening float and closing float while opening/ closing your Vend register.
In this example, you can see that the user did not enter the AED 95 which was recieved through a sale made while closing the register.
As a result of the integration, this closure was sent over to Xero as an invoice with the incorrect information. This is what the Xero invoice looks like:
As you can see, there is an entry for the sale that was made. There is also a line created by Xero to balance out the missing cash recorded.
Since the information in the invoice is incorrect, you will not be able to reconcile this invoice.
To rectify this mistake, you will have to first edit the invoice by clicking on invoice options on the top right corner > edit.
First, delete the line that shows the shortfall of cash.
Next, click update. Now the invoice has been rectified.
When the cash has been deposited into the bank, you can go ahead and reconcile this invoice against the cash deposited.
Related Articles
Vend Register Basics
How do I train my staff to use the sell screen? The easiest way to get your staff up and running with the new Vend sell screen is to enable training mode. To enable training mode, head to Sell -> Settings in the sidebar and select Enable Training ...Re-sending the Register Closure report to Xero
To resend the reports, Void the invoice in Xero. Void Xero invoice: Open invoice in Xero Remove all payments from the invoice, click on the Payment > Options > Remove and Redo Click Invoice options > Void Resend the Vend register closure: Open Vend ...Setting up your Vend - Xero integration
1. Turning on the integration Important: Once a Xero organisation is linked to your Vend account, it cannot be changed. You can remove a Xero organisation from Vend, but you cannot then link a different organisation to the same Vend account. This is ...Chart of Accounts in Vend - Xero Setup
In this article, we'll be walking through why a specific Vend chart of account is set up in Xero to have a flawless data sync from Vend to Xero - Vend - Purchases Send completed stock order totals to Xero where an accounts payable invoice will be ...Troubleshooting the Vend - Xero integration
Go to the register closure, purchase orders or on-account sales - If the sale has not synced the Xero logo in front of the report name is red then - First, click on the red Xero logo. 1. Did the transaction send (logo go blue)? Yes: You're all good! ...